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  1. Frequently Asked Questions

Online Transactions
General
Online Fundraising
Race Information


Online Transactions

  1. Is my information secure?
    Convio makes every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.
  2. How is my credit card information handled?
    Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

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General

I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at info@sakomen.net for help.

  1. How do I change my Username and/or Password?
    First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
  2. How do I unsubscribe from e-mail?
    Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this e-mail Message." Click this link and follow the instructions given to unsubscribe.

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Online Fundraising

  1. What is a Personal Page?
    A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to customize images, text and the style/color layout of the page.
  2. I have a personal page?
    Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
  3. How do I change my personal fundraising goal?
    First, you will need to login to your participant center. On the bottom right side of the participant center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
  4. How do I change my team name, team division or team goal?
    Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her participant center and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name, division and goal.
  5. How can I see who has donated to me?
    Login to the site using your Username and Password. Go to your Participant Center and click the "my progress" tab. This will allow you to view your donor list and any amounts donated.
  6. How can I see who is on my team?
    Login to the site using your Username and Password. Go to your Participant Center and click the "team progress" tab.  This will allow you to view your team roster and the amounts raised by each team member.
  7. What is a team message?
    Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
  8. What is the difference between making my personal page private or public?
    By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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Race Information

How much is it to register for the Race?
If you are an individual participant or on a team and register either online or by mail by March 6th, you will pay $30 per person and this includes a Race T-shirt along with a bib.  If you register by mail and it is postmarked after March 6th you will not be guaranteed a Race T-Shirt.

Children 3 through 12 registering either online or by mail before March 6th are charged $15. This includes a Kids for the CureŽ T-shirt. Children 2 under are free but must register to particpate.

A Survivor registering as an individual or on a team registering online or by mail by March 6th is $20 per person. This includes a Race T-shirt and other survivor benefits. See the Survivor tab on this Web site for details.

If you register for Men for the Cure, you will recieve a specially branded T-shirt designed for men along with a Race T-shirt and packet.  The deadline to register is March 6th and the fee is $38 per person.

A Competitive runner who registers online or by mail by March 6th will pay $40 per person. This includes Race T-shirt and computerized timing chip.

A Survivor who registers as a competitive runner online or by mail by March 6th will pay $25 per person.  This includes a Race T-shirt, other survivor benefits and a computerized timing chip. 

Please note, if you register by mail and it is postmarked after March 6th you will not be guaranteed a Race T-shirt.

  1. Can I bring my dog, cat or other animal to the Race?
    No, pets are not permitted on the Race route. We have protective insurance that is necessary for an event this size and our policy prohibits us to allow pet. Plus, there is no water or shade for animals on the Race route and we want to be sure your animal is safe from the heat and hot pavement.
  2. Can I in-line skate, skateboard, roller skate or cycle or use a scooter on the Race route?
    No. Because of the size of the crowd there is no way we can ensure your safety while on wheels. The only participants allowed on wheels are in wheel chairs or those pushing a baby stroller. If you are in a wheel chair or have a child in a stroller and are not a competitive participant, we ask that you please line up at the back of the starting line for your safety and the safety of other participants.
  3. What will happen if there is severe weather?
    The event occurs rain or shine. However, Susan G. Komen for the Cure San Antonio Affiliate reserves the right to cancel the event in extreme circumstances. In the case of severe weather, please stay tuned to one of the Komen Race for the Cure media partners (WOAI-TV, Mix 96.1, KJ-97, Q 101.9, KZEP 104.5, 1200 WOAI and AM 760 The Ticket) for important event information. If the Race is cancelled, your entry fee will be applied as a donation to the Susan G. Komen for the Cure San Antonio Affiliate.
  4. What if I miss the team registration deadline?
    If you miss the team registration deadline, we suggest registering as an individual participant and walking or running with your team.
  5. If I am registering as a competitive runner, when and where will my time be posted?
    Times will be posted at     www.komensanantonio.org as soon as possible following the Race.
  6. How do I submit a tribute for the Tribute Wall?
    The Tribute Wall is displayed on Race Day to celebrate the lives of those who have been touched by breast cancer. To submit a tribute, please send a non returnable photo and a typed tribute or profile (no larger than 8.5x11) of your loved one along with a check for $22 made payable to Susan G. Komen for the Cure. Mail everything to: Tributes, PO Box 6447, San Antonio, Texas, 78209.
  7. Can I register online using a check?
    Not this year. We are working on securing technology to make this possible. Until then, we accept credit cards and debit cards. You can register for the Race with a check either by mail or at the Alamo Quarry Market during site registration.

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